Effective Date: June 26, 2026 | Last Updated: June 26, 2026
1. Introduction
Cary Cleaning Pros (“we,” “us,” or “our”) is a professional cleaning company serving the greater Cary, North Carolina area. We are committed to protecting the privacy and security of every customer we serve—whether you are visiting our website, scheduling a service, or welcoming our team into your home.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the steps we take to keep it safe. By using our website (bestcarolinacleaners@gmail.com / our web presence) or engaging our services, you agree to the practices described in this Policy. If you have questions or concerns, you may contact us at any time using the information in Section 12.
2. Information We Collect
A. Information You Provide to Us
When you request a quote, schedule a service, or contact us, we may collect:
Full name and home or business address
Email address and phone number
Credit or debit card information (for online and phone payments)
Details about your home or property needed to provide cleaning services
Special instructions, access codes, alarm codes, or key arrangements you share with us voluntarily
Any communications, messages, or feedback you send us
B. Information Collected Automatically (Website)
When you visit our website, we or our third-party service providers may automatically collect:
IP address and general geographic location (city/state level)
Browser type, operating system, and device information
Pages visited, time spent on pages, and referring URLs
Cookie identifiers and similar tracking data (see Section 8)
C. Payment Information
All credit and debit card transactions are processed through PCI DSS-compliant third-party payment processors. We do not store your full card number, CVV, or expiration date on our own systems. We retain only a transaction reference ID and the last four digits of your card for billing records.
3. How We Use Your Information
We use the information we collect for the following purposes:
To schedule, confirm, and perform cleaning services at your location
To process payments and send receipts or invoices
To communicate with you about appointments, changes, or service updates
To respond to your questions, requests, or complaints
To send service reminders or promotional offers (only with your consent; you may opt out at any time)
To improve the quality of our services and our website
To comply with applicable laws and legal obligations
To protect the safety, security, and rights of our customers, employees, and business
4. Our In-Home Privacy Commitment
We recognize that inviting a cleaning team into your home requires a high level of trust. We take that responsibility seriously. The following standards apply to every Cary Cleaning Pros team member:
A. Respect for Your Personal Space
Our staff are trained to clean only the areas you have authorized. Team members will not open drawers, cabinets, closets, or containers that are not part of the agreed cleaning scope, and will not handle or examine personal items, documents, mail, or valuables beyond what is necessary to perform cleaning duties.
B. Confidentiality of Home Access Information
Any access codes, alarm codes, garage codes, or key arrangements you share with us are treated as strictly confidential. This information is stored securely, shared only with the team member(s) assigned to your service, and never disclosed to outside parties. Access credentials are deleted from our records upon termination of services at your request.
C. Photography & Video
As disclosed in our Terms and Conditions, Cary Cleaning Pros may photograph or video record work areas during and after a cleaning visit. These images are used for the following purposes only:
Quality control and internal staff training
Proof of work completed (available to you upon request)
Marketing and promotional materials (social media, website, advertising)
Marketing Use — Your Privacy Protected: If any image or video is used for marketing purposes, we take the following steps to protect your privacy:
No personally identifiable information is visible or disclosed (e.g., no names, faces of household members, mail, documents, financial statements, photos of family, or other identifying items).
Images are reviewed before publication to ensure no private or sensitive details are visible.
You may opt out of your property being used in marketing materials at any time by notifying us in writing. Opt-out requests for future use will be honored promptly; images already published will be removed within a reasonable time upon request.
Our team members are not permitted to photograph or record any person, personal documents, financial records, or other sensitive items, and are not permitted to share images outside of the purposes stated above.
D. Employee Screening
All Cary Cleaning Pros employees undergo background checks prior to entering any customer property. We maintain records of employee screening consistent with North Carolina law and our internal hiring standards.
E. Reporting and Accountability
If you ever have a concern about the conduct of a team member in your home, please contact us immediately. We take all reports seriously and investigate them promptly.
5. Financial Information & Payment Security
Protecting your financial information is a top priority. The following measures are in place:
Online payments are processed over encrypted (HTTPS/TLS) connections.
We use PCI DSS-compliant third-party payment processors; your full card details are never stored on our servers.
Billing records are retained only as long as necessary for accounting, tax, and legal compliance purposes.
Employees who handle billing are trained on data security practices and are prohibited from accessing payment information for any purpose other than processing your transaction.
In the event of a data security breach involving your financial or personal information, we will notify you in accordance with the North Carolina Identity Theft Protection Act (N.C. Gen. Stat. § 75-60 et seq.) and any other applicable law.
6. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information only in the following limited circumstances:
Service Providers: We may share information with trusted vendors (e.g., scheduling software providers, payment processors, email platforms) who help us operate our business. These vendors are contractually required to protect your data and use it only for the services they provide to us.
Legal Requirements: We may disclose information if required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of our customers, employees, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring party, subject to the same protections described in this Policy.
With Your Consent: We may share your information for any other purpose with your explicit consent.
7. Data Retention
We retain your personal information for as long as we have an active business relationship with you and for a reasonable period afterward, consistent with applicable legal, tax, and accounting requirements. When your information is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time (see Section 9).
8. Cookies & Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and collect analytics data. Types of cookies we use may include:
Essential Cookies: Required for the website to function (e.g., session management, contact forms).
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These cookies collect anonymized data.
Marketing Cookies: Used to deliver relevant promotional content, only with your consent.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our site. We do not respond to “Do Not Track” signals at this time, but we will update this Policy if our practices change.
9. Your Privacy Rights & Choices
As a customer, you have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may ask us to correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records.
Opt-Out of Marketing: You may opt out of promotional communications at any time by replying “STOP” to any text message, clicking “Unsubscribe” in any email, or contacting us directly.
Data Portability: Upon request, we will provide your data in a commonly used format where feasible.
To exercise any of these rights, please contact us using the information in Section 12. We will respond to all verifiable requests within a reasonable time frame, and no later than as required by applicable law.
10. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., payment portals, social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:
Cary Cleaning Pros
Cary, North Carolina
Email: bestcarolinacleaners@gmail.com
We are committed to resolving any privacy concern you may have in a timely and respectful manner.
