Effective Date: December 28, 2025
Last Updated: May 2026
These Terms and Conditions (“Terms”) govern the use of the website and services provided by Cary Cleaning Pros (“Company,” “we,” “us,” or “our”). By booking, purchasing, or receiving services from Cary Cleaning Pros, you acknowledge and agree to these Terms. If you do not agree, please do not use our services.
1.1 Cary Cleaning Pros provides residential cleaning and commercial/janitorial cleaning services, including but not limited to recurring cleaning, deep cleaning, move-in/move-out cleaning, and facility cleaning services.
1.2 All services are subject to availability. We reserve the right to refuse, suspend, or discontinue service at our discretion, including for safety concerns, unsanitary conditions, misrepresentation of scope, abusive behavior, or non-payment.
1.3 Services must be scheduled in advance through our website, phone, email, or approved booking platform.
1.4 Commercial services may require a site walkthrough, written proposal, or separate service agreement prior to commencement.
2.1 Pricing and estimates are based on information provided at the time of booking. Final pricing may change if actual conditions, scope, or time requirements differ from what was disclosed.
2.2 Estimates are not guarantees unless expressly stated in writing.
2.3 Payment is due at the time of service unless otherwise agreed to in writing (e.g., approved commercial invoicing terms).
2.4 We accept major credit cards, debit cards, ACH, and other approved electronic payment methods.
2.5 Payment Processing Fees: A payment processing fee may be applied to transactions made by credit card, debit card, or other electronic payment methods. This fee covers the cost of payment processing and will be disclosed at the time of payment.
2.6 Late or unpaid balances may result in service suspension and may incur a late fee of $35 or 1.5% per month (whichever is greater).
2.7 Returned or Failed Payments: A returned payment fee of $35 will be charged for any failed ACH, returned check, or failed electronic transaction.
3.1 Clients may cancel or reschedule services with at least 24 hours’ notice at no charge.
3.2 Cancellations or rescheduling with less than 24 hours’ notice may be charged a cancellation fee.
3.3 Failure to provide access to the property at the scheduled time may be treated as a late cancellation.
3.4 We reserve the right to cancel or reschedule services due to weather, staffing issues, emergencies, or circumstances beyond our control.
4.1 Clients must provide accurate and complete information regarding the property size, condition, and requested services.
4.2 Clients are responsible for ensuring safe and timely access to the property.
4.3 Clients must secure or remove valuable, fragile, sentimental, or irreplaceable items prior to service.
4.4 Cary Cleaning Pros is not responsible for damage to items that are improperly installed, previously damaged, or not disclosed as fragile.
4.5 Clients must provide a safe working environment free from hazards.
5.1 If you are dissatisfied with a service, you must notify us within 24 hours of service completion.
5.2 At our discretion, we may offer a re-clean of the affected area(s).
5.3 Failure to notify us within the stated timeframe constitutes acceptance of the completed service.
5.4 NC Consumer Protection Notice: Nothing in this section limits any rights you may have under applicable North Carolina consumer protection law.
6.1 Cary Cleaning Pros is not liable for:
6.2 Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
6.3 Cary Cleaning Pros shall not be liable for indirect, incidental, consequential, or special damages.
6.4 These limitations apply to the fullest extent permitted by applicable North Carolina law.
7.1 Cary Cleaning Pros maintains appropriate business insurance coverage.
7.2 Cleaning personnel may be employees or independent contractors and are required to meet company standards.
8.1 Commercial clients may be subject to additional written service agreements.
8.2 Commercial clients are responsible for disclosing security requirements and facility rules.
8.3 Cary Cleaning Pros is not responsible for business losses due to delays or interruptions unless stated otherwise in writing.
Your privacy is important to us. We collect, use, and protect personal and business information in accordance with our Privacy Policy.
10.1 By providing your phone number, you consent to receive SMS messages from Cary Cleaning Pros.
10.2 Message frequency may vary.
10.3 You may opt out at any time by replying STOP.
10.4 Standard message and data rates may apply.
10.5 Cary Cleaning Pros is not responsible for undelivered messages due to carrier issues.
By scheduling or receiving services from Cary Cleaning Pros, you grant permission for us to take before-and-after photos or videos of cleaned areas for documentation, quality assurance, training, and promotional purposes.
All content on our website and marketing materials, including text, images, and logos, is the property of Cary Cleaning Pros.
We reserve the right to terminate services immediately for non-payment, unsafe conditions, abusive conduct, or violation of these Terms.
14.1 These Terms are governed by the laws of the State of North Carolina.
14.2 Any disputes shall be resolved exclusively in the courts located within Wake County, North Carolina.
14.3 The prevailing party may be entitled to recover reasonable attorney’s fees and costs.
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.
Cary Cleaning Pros
Email: contactus@bestcarolinacleaners.com
Phone: 919-823-7838
Address: 5540 Centerview Dr, Ste 204 PMB, Raleigh, NC 27606-8012
